Refund Cancellation
1. Order Cancellation:
Does SOLUGE EDTECH Have Money Back Guarantee?
At SOLUGE EDTECH, we assure your satisfaction with our services. If you are not satisfied with our services, you may request a refund under Soluge Edtech’s Money Back Guarantee. Under Soluge Edtech’s Money Back Guarantee, we'll refund your purchase in full or partial if you are eligible.
To be eligible:
SOLUGE EDTECH reserves the right to verify information, require valid proof of purchase, and deny guarantee requests at its discretion in cases of suspected fraud or if a customer has abused the Money Back Guarantee.
If you have any questions regarding our Money Back Guarantee, please contact us or Whatsapp at +91-9580302920.
2. Late Response:
In the case of any delay, the customer has the right to claim the Time Difference Compensation, which will be calculated depending upon the following factors
Initial deadline
Time of delay
Compensation for the late Work cannot be provided in any of the following cases.
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- If the delay occurs due to any of the actions by the customer, Delay in payment, delay in the submission of required material, or being too late to respond to questions from us.
- If the customer receives the activity late due to any issue at his/her end, such as the issues with the internet, browser, or any system failure.
3. Quality Issues:
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- If the customer is not fully satisfied with the provided work and wants to claim compensation, the Quality Assurance Team will validate the quality requirements. The customer needs to provide feedback indicating the issues with the order.
- The compensation request can be considered valid if the customer requests it due to a bad grades.
- For plagiarism or AI claims, a Turnitin Report will be generated. If plagiarism or AI is detected, a refund will be issued. Otherwise, no compensation will be provided.
4. Refund Processing:
Once the customer receives the refund confirmation, the company will process the request within seven days. The company will not be held responsible for your Bank Transfer fee, transfer issues, or any other delay due to Bank service issues.
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- Refunds will be done only through the Original Mode of Payment.
- Please note that our services are not up for a subscription, as we do not provide subscription offers.
- We also do not offer or require recurring payments since they are no subscription packages or periodic payment packages available at our service.
5. Seven(7) Days Money Back Guarantee:
You may request a full refund in the following cases:
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- If the company fails to deliver the paper on time or as per the specified requirements.
- If the company cannot meet the order requirements within the agreed timeline, a refund can be claimed within 7 days of written notice.
To request a refund, contact our support team via phone or live chat.
Before you complete the form
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- I understand the fare conditions for my Order or the service as advised at the time of purchase.
- I understand that by requesting a refund my one (1) order or my every order can be cancelled.
- I understand that by requesting a refund, this refund will be carried out in a week in my bank account.
- I understand that I will not be able to reverse the process once I have submitted this request.
